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These terms set out how mt88 operates its platform, what rights you hold as an account holder, and where this policy applies. Access to our lobby — slots, live tables, and sports betting — is subject to local law and available only in eligible regions.
mt88 operates under terms that apply to every account opened through this platform. By creating an account, you acknowledge these conditions and agree to the rules governing access, transactions, and account use. Our policy covers how we collect and handle account information, how transactions are processed through supported payment rails including DuitNow, GrabPay, and Bank Transfer, and how disputes are raised. Availability of our services — including the full casino lobby and sports betting markets — depends on the laws applicable in your region. We do not make claims about eligibility in jurisdictions where local law restricts access. Your account data is used only for the purposes described here: identity verification, transaction records, and account security. We retain records as required by applicable regulations, and you may request access to records held under your account at any time through our support channel. This policy may be updated from time to time; the current version is always shown on this page. Continuing to use your account after a policy update constitutes acceptance of the revised terms. If you have questions about any clause here, contact us before proceeding rather than assuming eligibility.
Our terms apply differently depending on what part of the platform you are using. Here is how scope breaks down across the four main areas.
Applies to all account registration, login, and verification steps on the mt88 platform. Access is conditional on eligibility under the laws of your region.
Covers deposits and withdrawals processed through DuitNow, GrabPay, Bank Transfer, and other supported rails. Transaction records are held under your account and are available on request.
All game content, odds displays, and lobby information on mt88 falls under this policy. Content is provided for entertainment where permitted by local law.
Payment processors, game studios such as JDB and PG Soft, and external links operate under their own separate terms. mt88 is not responsible for third-party policies or service continuity.
You hold several practical rights in relation to the account you open with us. You may request a copy of the personal data we hold under your account at any time by contacting our support team through the channel listed on this page. If any detail in your account record is incorrect — your registered name, contact address, or linked payment method — you can raise a correction request and we will update it after verifying your identity. You may also ask us to explain how specific data was collected or used. For billing queries tied to a DuitNow or Bank Transfer transaction, the transaction reference shown in your account history is the starting point for any dispute. We aim to acknowledge all policy-related requests within a reasonable time, and the support channel is the correct path for anything not resolved through your account dashboard.
Log in and open the transaction history in your account dashboard. Every deposit and withdrawal processed through DuitNow, GrabPay, or Bank Transfer is listed there with a reference number.
Contact support with your account ID and the specific field you want corrected. We verify your identity before making any change to name, contact, or payment details.
Send your question through the support channel below. Reference the section of this policy you are asking about so our team can respond with the right information.
To ask about how your data is held or to request its removal where permitted, reach out through live chat or email with your registered account details.
For any question about these terms, your account data, or a transaction under review, use the channels below. Our team handles policy queries separately from general account help, so please mention that your question relates to legal terms when you get in touch.
Open live chat from any page on mt88. Available for account holders with an active session.
Send your policy question to our support address listed in your account settings. Include your account ID and the policy section you are referencing.
The current status of any active policy request is shown in your account dashboard after login. Check there before following up.
We hold account and transaction data only as long as required for the purposes described in this policy or as required by applicable regulation. Cookies on mt88 are used for session management and fraud prevention; you can review cookie settings through your browser. Account security measures include password protection and session controls you manage from your account page. We do not share personal account data with third parties except where required to process a transaction — for example, passing payment details to DuitNow or Bank Transfer networks to complete a deposit — or where required by law.
Transaction records and account information are held for the period required under applicable regulations. You may request a summary of what we hold at any time through the support channel.
Session cookies are essential for account login and security checks. Analytics cookies help us understand how the lobby is used. Cookie preferences can be adjusted in your browser settings.
Password management, session timeouts, and login history are all accessible from your account settings page. If you notice unusual activity, contact support immediately.
When this policy is updated, the revised version replaces the previous one on this page. The date of the latest revision is shown at the top of the document.
These are the questions we hear most often about how our policy works and what your rights are as an account holder.
Our policy applies to accounts opened and used where local law permits access to mt88. Eligibility depends on your region. If you are unsure whether the platform is accessible in your area, check the relevant laws before registering.
Log in to your account and check your profile and transaction history pages first. For a formal data request, contact our support team with your account ID. We will acknowledge the request and provide the relevant records as permitted.
Closing your account does not automatically delete all records. We retain transaction and identity data for the period required by applicable regulations. You may request confirmation of what is retained after account closure through our support channel.
All transactions processed through DuitNow, GrabPay, Bank Transfer, FPX, and Touch 'n Go eWallet fall under these terms. Each payment provider also operates its own terms; mt88's policy covers the account-side record of those transactions.
Open your account dashboard and locate the transaction reference in your history. Contact support with that reference number and the details of your query. For DuitNow or Bank Transfer disputes, having the transfer timestamp and amount helps speed up the review.
Yes. Contact support with your account ID and specify which field needs correcting — name, contact information, or linked payment method. We verify your identity before applying any change to ensure account security.